Refund policy

Every jar is made fresh in small batches from Amma's family recipe. Because acar is a food product, we can't accept returns or refunds for change of mind, but if your order arrives damaged or wrong, we always put it right.

Damaged, leaking, wrong or missing items

Message us within 7 days of delivery with your order number and a photo of the item and parcel. You choose: a full refund for the affected item(s) to your original payment method, or a free replacement shipped at our cost. We never ask you to post a jar back.

Delivery problems

If your parcel is lost or seriously delayed, tell us and we will send a replacement or refund once the courier confirms the issue.

Cancellations and changes

We can cancel or change any order before it ships, just message us. Once it has shipped, the damaged or wrong item promise above still applies.

Monthly Plans

Monthly Plans are prepaid. You can reschedule a delivery or change your address anytime via WhatsApp. Plans cannot be cancelled or refunded once purchased, except where a jar arrives damaged or there is a delivery problem, which we will always put right.

Refunds

Approved refunds are issued within 5 working days (COD orders by bank transfer). Your bank may take a few days more to post it to your account.

Contact us

WhatsApp 011-1088 1389 or email hello@acarking.com with your order number and we will sort it out.

ACAR FOODS ENTERPRISE (NS0321432-U), 65, PH 2/4, Taman Puchong Hartamas, 47100 Selangor, Malaysia.