Shipping policy

Where we ship

Nationwide across Malaysia, including Sabah, Sarawak and Labuan.

Delivery cost

RM7 per order. FREE delivery from RM100 in West Malaysia (includes the 4-jar Family Pack), and FREE from RM150 to Sabah, Sarawak and Labuan (includes the 6-jar pack).

How long it takes

Orders usually arrive 2 to 3 working days after they ship. Sabah and Sarawak can take a few days longer. Delivery times are set by the courier, so we can't guarantee a specific date.

Tracking

We ship with Pos Laju. You'll get a tracking link as soon as your parcel is on its way.

Payment

Pay online by FPX online banking, e-wallet or card. Cash on delivery (COD) is available on orders of 2 jars and above; 1-jar orders are paid online.

If something goes wrong in transit

If your parcel arrives damaged or leaking, message us within 7 days with your order number and a photo. You choose a full refund or a free replacement jar at our cost, and you don't post anything back to us.

Questions

WhatsApp 011-1088 1389 or email hello@acarking.com.